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STV customer service calls peak during covid-19

Continued over-the-phone and online support of its products by pest control specialist STV has been welcomed by home-users since the start of lockdown, with incoming call-rates and emails exceeding 100 a day and rising.

The most common query is simply, “Where can I buy your products?” according to STV team member Kerry Spicer-Denford, who reckons the demand for mouse and moth killers is reaching an all-time high. 

“Customers really do appreciate getting a quick response to their queries and any over-the-phone advice that we’re able to offer them,” says Kerry, who says DIY store closures and the restricted availability of online vendors including Amazon is making it difficult for home-owners to buy everyday pest control essentials.
 
With the continuation of lockdown and the nation at home and out in the garden, every pest problem is a big problem, according to STV. Day-to-day production and distribution from the company’s Norfolk site has continued to operate without disruption and with close attention to government guidelines. 
 
“We’re here to help in any way they can,” says STV Managing Director Will Hinks, adding that STV is working towards the re-launch of its website by April-end aimed at providing additional online support to end-users and trade customers during and beyond the covid-19 outbreak.

Published at: 20 Apr, 2020